We ended up happier than we thought we would be. They placed our fireplace surround so the stone did not cover the hole. We called and that day someone was out to remedy the situation. They gave us the opportunity to have the whole job done over again, or make a key stone about the grate. They made the key stone and it is beautiful. Everyone comments on how it dresses up the fireplace. They met our expectations and beyond in the end, and are very reasonably priced.
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