We had Dan come out to look at the property for a MAJOR spring clean up. He gave us a proposal and we scheduled the job for today. Two very nice guys came at 4pm and the first thing they looked at was the right side of the house. They couldn't believe how much cleaning needed to be done. They were also surprised that their boss had them start this big clean up that late in the day. We just moved in to this house and the lawn was not maintained well before us. Then the guys said that one area in the back of the house was not included in their note. I asked them to call the owner (Dan). When we came to an agreement on price based on the proposal we also said we need everything cleaned up not just parts of the area. After almost 2 hours Dan showed up. He said that we didn’t talk about the back area. After discussing the issue he agreed to clean it. But five minutes later one of the guys said that they are actually not cleaning the right side of the house. That’s when I said I would like to talk to Dan before they go any further. He said it was not going to be cleaned up because it’s a lot of work and it costs a lot of money. I politely told him that i am confused and reminded him that I have his proposal in my hand. Then instead of figuring out the issue and trying to work out a different price he said they are leaving and started screaming and swearing and threatening to unload all the leaves they cleaned on my driveway. We had two little kids watching all this drama from the window. With that said I am extremely disappointed in this company. I know that there is A LOT to clean around the house but if you quote a price you should stick to it. He probably underestimated the job originally.
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