I love these guys because first off, when you call them someone always answers the phone. Secondly, even though they're in Boston, I can call in from anywhere and they help me if my laptop malfunctions. Also, they never talk down to you, they're extremely efficient, really knowledgeable about PC's - I have an IBM, my husband has a Dell - and are also great with Macs, which is really unusual. Before we had to use a different person for all Apple products. Very reliable and excellent attitude.
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