Horrible customer service. I purchased two Living Social vouchers for 60-minute Swedish Massages and made the appointments for an early Mother's Day for both my Mom and I. I called the day before my appointment to confirm and after having to call for about 20 minutes before they finally picked up the phone, they advised that they did not have me on their calendar. This was very upsetting as my Mom is traveling a far distance (and has cancer) and I wanted to do something nice for her. I asked to speak to the owner who then got on the phone and blatently lied to me saying they had called and left a message for me to call them back with my certificate number. This never happened!! I could have given Sanja my certificate number when I first made the appointment with her...if she was doing her job correctly and asked me for it. She said that I should have provided it when making the appointment. SHE SHOULD HAVE ASKED FOR IT AND I WOULD HAVE HAPPILY GIVEN IT TO HER. I can't do her job for her. I wonder how it feels to know that she just ruined someone's Mother's Day. Word of mouth is everything and I will make sure to warn everyone about this horrible place.
more