Very courteous and pleasant on the phone. My furnace had simply stopped working one day. A neighbor recommended Applewood and said that they were reasonable. I know next to nothing about heating systems and the serviceman who came suggested that I purchase an Applewood membership, He said that it looked to him as if my furnace needed a cleaning and that that would solve the problem. He said it would cost me less to purchase the service membership than it would to clean the furnace. He continued to extol the benefits of the contract so I joined. It took him less than about 15 minutes to do whatever it was that he did and I had heat again. The cost of the membership contract was $199.95. That's a lot of money for a quarter of an hour since I'm not likely to have to use them again during the year. He also suggested that I install a humidifying system in the house and gave me an estimate in excess of $1500 for the job. The following day I called a few places and found out that a cleaning is typically $150 and the installation of a high end 12 gallon steam humidifying system installed is typically less than $1200. So, the problem was solved but it was very pricey and I felt I was the victim of a sales pitch,
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