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Great Doc, poor customer service... - Review by citysearch c | Rocklin Family Practice & Sports Medicine

Rocklin Family Practice & Sports Medicine

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Great Doc, poor customer service... 3/29/2011

Dr Wei-Schatzel is a great doctor, obviously good at her job, good at listening and providing good opinions, not afraid to be truthful about subjects that are sometimes difficult to discuss.\r BUT, and this is one BIG BUT..... There is ALWAYS a HUGE wait time, regardless of the time of day of the appointment, you usually get into an exam room quickly, but then end up waiting to see the doctor forever either before the exam or after, if you are waiting for any kind of paperwork. I have had lost lab results, and poor follow up on issues I thought were pretty important. I have actually left the office on 2 occasions before my appt. was over because it took so long and I had to get back to work. VERY frustrating. more
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