I am the manager of Cool Cafe I have been there for a long time. I am a female not a male (we have never had a male manager ever since Cool Cafe has been open) and I would never allow any of my servers to treat people in this manner we pride ourselves on making sure that ALL of our customer receive excellent service. If and when I get a complaint about any of my servers I always handle it immediately the customer is ALWAYS right is our motto. The owners number is not meant to be given out because he is the owner your first point of contact should be to the manager(always at any restaurant) through via email ( which can be found online) if you have any complaints and you are guaranteed that I will personally get back to you. You being charged for gratuity is wrong and I apologize for that, we don't grat people unless it is 6 or more and even then our servers will sometimes not grat unless it is a really large table/party. We are a family owned and operated business and have been in business for many years. We serve excellent food and provide good service to all that walk into the door. We offer a variety of different styles of food including vegetarian and vegan menu items. We support our local schools, churches, hospitals, the troops, cops and firemen.
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