The bridesmaid dress chosen was a style by Jim Hjelm. After being reassured by not one but three different sales associates from Pearl's that they had the style in the store, I drove to New Orleans. I had an appointment and showed up for it but was met with what can only be described as pandamonium. I can completely understand that Saturdays are busy, they are busy for all merchants, but what I cannot understand is when showing up for my 1:00 appointment, I am told I will not be seen until after 3:00. I was not in a huge hurry so I was overly burdened. After searching the store for almost three hours and enlisting the help of three different sales associates, I am told that "you thought you had the dress but you guess you do not." Thanks for nothing. This should have been the first clue to Pearl's lackluster attempt at customer service.\r
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I searched the entire state for retailers that carry Jim Hjelm and finally find a store in Lake Charles that has the dress. I drive up there and try
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