I used a franchise in my area (Wilmington, DE) to take care of a bird that invaded our home. The person I called was very caring and listened to my concerns about a critter in my house.
At that time we had no idea what was in the house. She made sure that a gentlemen (Ray) came to see us to get rid of the critter. He even contacted me before he came and let us know when he would arrive.
He was a pleasure to work with. He spoke with us, caught the bird very quickly and fixed our problem.
I wanted to write you because I was very impressed with their customer service. In this day and age customer service seems to be a thing of the past. It is nice to know that we can still find a few caring businesses. We intend to tell all our friends, neighbors and family about our experience with this fine local business.
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