The driver was great. The tour was pretty good. At the end of the day, the manager, Mike, came up with an additional processing fee and taxes that weren't on the contract. When questioned, he yelled and threatened to call the police.
He wasn't willing to listen or to work things out. Instead, he continued to yell and threatened to fire the driver if I didn't pay the made-up fee.
Mike ruined what would have been a great day. I was going to use this service for a bachelorette party but I will never step foot in another one of their limos.
If you want a great tour with a horrible ending and worse customer service, then make sure you call Mike at Metro Limo Service in Freeport, NY.
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