I had an extremely positive experience with SFSE -- it was definitely the best experience I've ever had in a glasses place.
I only went there because the place down the block, For Eyes, (which I went to 5 times looking for frames,) didn't have frames that I liked.
I told Paul that I'm very picky about frames and in fact may be a ""problem customer."" He said, ""Problem customers are my specialty"" and was So Helpful in helping me pick out frames.
The glasses were ready the next day! - as promised. I didn't like the decision I made to get ""smart glasses"" (which automatically transition to sunglasses) and again, as promised, they changed them to regular glasses - the next day! In the mail I received a $25 coupon, which I put towards my 2nd pair of glasses - which are free if you get a single lens, but I got them as progressives so there is additional cost for that. I really like the 2nd pair too and they were also ready - the next day!
My clip-on sunglasses arrived a couple of weeks later.
I dealt mostly with Bill after picking out the frames and I found him very knowledgeable, helpful and conscientious.
I highly recommend Site for Sore Eyes in Berkeley.
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