I have visited the store a few times recently and had good experiences both times. My initial visit was during a wine tasting. I found that they had a good selection of tasting wines and all the staff was personable and helpful. I thought their prices were pretty decent as well.
The second visit was a bit shorter as I knew what I wanted, but still found the man behind the counter to be friendly and tried to help me quickly when there was a question with the pricing.
It looks like the store has definitely worked on their customer service in the last year, as I experienced none of the problems others have.
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