I purchased a vehicle from this place and got it financed through Orbit Leasing. Orbit Leasing has the WORST customer service ever. I called there to explain my situation that my wallet had been stolen and I wouldn't have my payment until the following week. Tony, the CSR there, proceeded to SCREAM at me at the top of her lungs. She called me curse words that I've never even heard before. She wouldn't let me get a word in to explain to her what was going on. I asked to speak to a supervisor and Robin was wonderful. She listened to me at least to what I had to say. Even though it didn't go my way. \r
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I also think these people are crooks. I got my car in July 2010. As of today, the vehicle's engine and transmission are going and Car City/Orbit Leasing is NOT willing to work with me. Its past my warranty. \r
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I also had a situation where my payment was processed online on Saturday morning. I went into work and got out of work at 3PM to find my car was shut off. I called Car City they told me too bad that I was stranded at work until Monday when someone from Orbit Leasing would be in the office. I was absolutely livid. I was stuck at work for 2 days because these people decided not to process my online payment right away. \r
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This place has been nothing but headaches and trouble. Their customer service is horrid. I don't even know how Tony still works there after the way she treated me. \r
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If you can avoid this place, do it. I will be returning my car next week because I would rather have a clunker then have to worry from day to day if one of their account reps will get a wild hair up their butts and turn off my car. \r
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Best of luck to everyone out there who has to deal with these people.
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