Last week my car left me stranded on the side of the road with a blowout. I googled the nearest tire shop from my cell, and it was a Firestone. Even though I have heard dozens of bad stories about them and have had less-than-impressive service from them before, I called just because they were the closest. The sales agent said they'd do their best to get me in, but they were really busy and he couldn't promise me anything. Instead of going there, I called the next place on my list, Best One Tire. They were only a few more blocks down the road from me, so I called, told them the situation, and I am SO glad I made that second phone call!
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