Over a year ago I brought a used Range Rover and entered the strange and esoteric world of Land Rover. The mechanic I had been using and to whom I took my car to check out gave it a hearty thumbs up, and proceeded to tackle the numerous problems my car would take to, but could never solve them.
In frustration I called the Land Rover dealership only to discover that they bill 160 an hour for their mechanics to look at my car, a hefty 50% increase over my usual hourly rate. I thus did a Google search and came upon PDX Rovers and made my call.
Francis Watson answered the phone and listened to my woes. My car didn?t seem to be running right - my current mechanic couldn?t figure out its woes, Could he help me? He told me to bring in my car and he would, free of charge, take a look at it. And so I did. Francis told me, with the gentle fortitude of a medical doctor telling their patient they are sick, that my car had several issues he had to fix, immediately. He was very forthright, and explained the numerous and various ways he would proceed to fix my car, which included shopping around for good used parts, something almost no mechanic would bother doing.
He called me with updates, and was always extremely caring and concerned, as though he shared my angst.
He fixed my car, and has ever since taken great pains to be available to me at anytime. Not only does he change the oil for ? the price of my other mechanic, he also tosses in things gratis (free); such as fixing a window that wouldn?t close.
Once I was driving home through the Redwoods from San Francisco and an emergency light went on. Francis took the time to call me on a weekend and step by step help me fix the problem on the road.
Not only is Francis Watson, and additionally his business, PDX Rovers, the best and most efficient auto shop around, there is a priceless quality to his service that transcends business relationships.
Francis Watson is a friend. A friend to me, and I know, friend to everyone who comes into his shop. He will give anyone not just stellar service and help, but a precious human touch, something both rare and beautiful.
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