My wife and I had been looking for a new car for a few months, when we had Toyota of Gladstone recommended to us. We were put in touch with Mr. Duy Dang. We live in Northern California, so all communication was done via email and phone. Duy was always extremely responsive, helpful, professional, and very patient with questions we had about the different vehicles, features, and package options. Duy came up with two very good options for us, and we chose a vehicle and began the purchase.We made preparations for me to fly up and pick up the new car and drive it back home. Duy picked me up at the airport, and took me to the dealership. Upon arrival at the dealership, I saw that my car was waiting on the showroom floor waiting for me and all paperwork was ready for my signature. Everything was completed in less than one hour, which was nothing less than amazing considering how painful the purchase process has been at other dealerships in the past. Duy made sure the vehicle was detailed with a full tank of gas. I was given a detailed walk through of all of the features on the vehicle and in depth service training, handed the keys and drove off the showroom floor. Duy followed up with phone calls and emails to not only make sure that we were happy with the purchase, but to make sure that I had arrived home safely. Customer service that truly goes above and beyond. This dealership which is managed by Mr. David Elder, is clean, fair, friendly, and customer service focused. The pride everyone has in their work and their dedication to their customers is nothing less than excellent. This is something that I have not found at other car dealerships in the past. Purchasing a car from them was a very pleasant experience and I would recommend them to anyone looking for a vehicle. We can?t say enough good things about Duy and Toyota of Gladstone
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