I paid 15.00 to ship a 24"" three tier tutu asap because I needed it for a costume. They sent me a 12"" tutu instead. I called and spoke to Morgan, who (rudely) explained that that item was on back order, that he would TRY to get one, but it was probably not going to happen. I was so happy when he called back to say they would next day air one to me. Unfortunately, they sent the wrong one (AGAIN).. a 24"" two tier tutu that was too see through. I called and spoke to the manager, Tom. When I explained that they had sent me the wrong one again, his response was ""Oh, the three tier tutu is on back order... what do you want to do?!"" No apology... nothing! He couldn't have cared less! At this point, it was too late to try and get another one, so I just sent the 1st tutu back (6.00 more in shipping costs), and asked that they please at least credit back the 14.95, plus 6.00 in shipping charges. Of course they didn't! It must be nice to have so much business you don't need repeat customers... because I sure won't return!!
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