I had a very unfortunate experience with Skatells with redesigning my wedding set. I chose Skatells based on so many wonderful reviews online as well as a recommendation from a friend. The entire process was short of what was promised at the beginning. The computer images were never provided as was promised when I began the design. The first set produced had many of the qualities that I had not wanted in the new set that we had discussed. One of my accent diamonds did not look right and when asked she said it was ""an inclusion"". I knew these stones were clear when I dropped them off and were examined by both of us and this ""inclusion"" was never there. I took the ring to another jeweler who examined the stone and said it was ""fractured""=broken. In fact, when the stone was removed to return to me it came out in pieces. In the end, I seriously questioned their integrity and honesty and wanted my stones returned and a refund. Skatells did not deliver as promised and were dishonest in the process. The process was extremely heartbreaking as wedding sets are very emotional and took over 3 months. I would not recommend Skatells for custom design.
more