I've used Firestone for oil changes in the past, which take HOURS, so today I tried to give them another shot for a bigger issue. I was yelled at by 2 different employees as soon as I entered the store! I've never been treated that rudely in my 8 years of living in Brooklyn...where people tend to be rude. The visit ended when one of the employees actually blocked my car from leaving. It was a truly horrible experience that turned scary.
more