I've been taking my dogs to this facility before and after the change over to VCA and have been fine with the services and have always enjoyed the staff until this last visit. I am still in shock at the lack of care my dog received during a week long stay at this facility. I had left specific instructions and paid extra to have my dog's ears cleaned after three days to avoid getting infections(she has sensitive ears/allergies) the day before I am scheduled to pick her up, I get a call from the vet telling me my dog has a full blown ear infection and will need special care/cleaning and medication!.. Oh yeah, we forgot to clean her ears!?! :-( When I picked her up the next day, I was also informed by the tech staff that my dog had a LOT of blood in her stool and it might be caused by Giardia!?! So, YES, I would like a fecal exam and please inform me of the results..well, I called the next day to see if the results were back and was told it takes 48 hours to get the result back from the
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