My mom had her furnace replaced last week by Four Seasons and although I have no other furnace-replacing experiences to compare it to, I'd say things went great. I was not present when the salesman discussed the furnace to with mom, but she did tell me all the specifics of the conversation and after doing some research online, the furnace she got looks to be sized correctly for her house and she got a good price. I was around for the installation (which took about 6 hours!) because my mom had to work. The installers were really nice and explained what they were going to do and didn't seem to be bothered by some of my dumb questions. The work area looked like a small bomb had exploded after removal of the old system, but after the install was done, the area was left nice and clean. My mom came home just before the installers were done and went over the operation of the new thermostat they installed.
Her new furnace has been running great for the last few days and my mom has expressed her happiness that everything went so well. An installation inspector came out a couple days after the installation to follow up with my mom to make sure everything was working well and he went over the thermostat operation again with her (she doesn't get along with technology, lol).
So overall, Four Seasons did a great job and I'm glad my mom can keep warm for the rest of this winter.
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