Yesterday was my second time visiting Hiatus Spa + Retreat; the first time I got a massage and yesterday I received a facial. I got the plant peel which was recommended by the person I spoke with on the phone. Needless to say, I was not pleased with the results. This is said to be one of the spas "most popular" facial and I am unsure as to why. I woke up this morning with really dry skin and inflammation where the aesthetician had done manual extractions.
Before the facial got started I specifically explained to her that extractions do not do well with my skin type and how I've had problems in the past with scarring. She assured me that we wouldn't do anything drastic and everything was fine. I also told her that the use of the extractor tool (or whatever the proper name for it is) would be fine as sometimes the manual extractions may do more damage. She said she would stick with the manual and use the tool if necessary. Upon leaving last night my face was slightly red and puffy mostly where she'd performed the extractions. I didn't say anything because I figured it would be fine in the morning. It is not. In my line of work my face is incredibly important as it's the first thing people see. I am now walking around with MORE blemishes on my face than I'd originally come in with. It's incredibly upsetting as I also dance at a studio and can not wear makeup, so I am forced to display a face with spots from the extractions.
I have been to plenty of spas and gotten many facials. This by far was the biggest letdown. As I previously stated, I'd been to Hiatus before for a massage and had a pleasant experience and was expecting the same from the facial. I was wrong. $139 is quite high to come away no better off, matter of fact- WORSE- than when you came. I would not recommend this spa for a facial to any of my friends or clients.
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