We bought a Kinetico system for our house a year ago and haven't had any problems at all. The system works properly and there have been no break downs or any type of problem requiring service. When the unit was first installed, I had some issues with the drainage pipe being too far away from the exterior side of the house. We have a lawn service and I was afraid that a mower might hit the drainage pipe and damage it. The company gladly sent a service tech out (for no charge) to alter the pipe to my satisfaction. The techs were very friendly and made sure that I knew how the machine works and how to keep it working properly. I'm not sure why the other reviewers here have had such bad experiences and why their systems break down or contain non-branded parts. Perhaps their systems were installed at a time when Superior Water Conditioning provided sub-par work and customer service and the company has since improved.
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