We are sorry that you had this experience -- it is certainly something that our business' reputation is not know for, as evidenced by the other reviews on this -- and many other -- consumer review web sites. While we couldn't actually determine your particular instance, we are committed to making this situation right and would welcome your phone call, e-mail or personal visit to discuss the circumstances. If there is anything we can do, please do not hesitate to contact us. Again, we are sorry that you had this experience and we can assure you that it is nowhere near the norm.
more