On 2/1/11, I took my Xterra to the Nissan of Elk Grove Quick Lube for a routine oil change. While there, one of the service providers working on my suv suggested I get a transfercase service done. I agreed. That night, I noticed a spot on my garage floor. The next morning the spot had grown into a small fluid spill. I returned to Quick Lube and informed them of the problem. After checking it out, the manager informed me that a bolt was overtightened and cause a crack in the transfer case housing. This was also the cause of the leak. The dealership took responsiblity for the problem, secured me a rental car, and fixed my suv. Although I was without my suv for almost a week, Nissan did a great job on fixing a problem that they caused. I was really impressed by everyone involved. No one made me feel like I was the blame. I was kept informed all the way from start to finish. Thankyou Quick Lube/ Nissan of Elk Grove/ and Dave Moore for the excellent service you performed! I am very happy!
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