I have never been treated so poorly in all my life. When the cold snap started on Feb. 1, 2011 I woke up to frozen pipes. Okay everyone was back logged I get it. SO, I called Roto-Rooter told them I lived in a mobile home and I waited patiently. The tech came out after 5:00 pm claimed he didn't have the "right" equipment so had to go back to where ever back was to get the right stuff. He comes back and proceeds to put "two" space heaters underneath my house and says that will do the trick. I asked him why the space heaters and not use a NIPCO? Because it was late, cold, and wanted to go home (okay I get that too). He left me his phone number so I could call him the next day and I paid $350 that night. I called the next morning waited an hour for him to call back no response, called dispatch and I was told I was "scheduled" between 10am-12pm but they were back logged (still get it but I was the LAST customer and should have been the first this morning Feb. 2, 2010). After cal
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