Dr. Good, Liz (his asst), Cassie M (scheduling clerk), all work together to take care of one patient and none of them communicate with each other or have an idea what the other is doing. The negative comments are absolutely true!!! I was told by Dr. Good over a couple visits that my I could have my surgery on Thurs/Fri and be back to work by Monday. I was in desperate need of this information to deteremine how to meet my needs inb terms of loss of pay, coverage for my position at work, care for my kids, etc. Cassie his assistant has a reputation on the bottom floor where surgery is conducted of the same treatement that she gave me, loud and rude when I told her the Dr. Good told me I could have my surgery on Thurs/Fri to be back to work Monday. She was unprofessional in venting that she will have to call in favors of other doctors and staff to make that happen. All I was doing is seeing if I could be scheduled as Dr. Good promised. After dealing with her yelling at me (she has her own office with closed doors), she refused to answer any questions stating that I will recieve information by email and call then if I have further questions. When I get the email a couple days later she moved my appt without confirming with me, and it was on my husbands birthday, which I would have opted out of. \r
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Dr. Good told me I should be able to go back to work on Monday, yet the Friday before my Wed. surgery, the nurse calls me with pre-surgery instructions and says, ""oh no, you won't be released back to work at least until the Dr. see's you at your next appt."" My next appt. was for the Wed. after he said I could plan on going back to work. This means the nurse already new that I would definately be out at least a week due to how Dr. Good operates. Why wouldn't he tell me that? The stress and cruelty that I recieved from my experience with the facility, doctor and staff has been said by my PCP to have caused my depression, and a phsychologist stated depression ""caused by the treatment I recieved.""\r
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I called yesterday to speak to Liz about a recall and she was rude, uncooperative and tried to hang up on me as fast as possible. She new what I was calling for because Ieft the message with the details before she called me back. It's this intimidating behavior that makes this facility chaos. \r
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After seeing others with the same complaints for two different years, I realize that this behavior will not change unless something is done. I have complained to who I thought was the supervisor to Liz and Cassie, only to find out from an annonymous employee that I complained to, that the person who answered the phone had passed me to somebody who was their friend and the complaint stops there with no action. She (an employee on the first floor where my surgery took place) told me that I must go further up if I want my voice heard. \r
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I was out of work for two months dealing with insomnia, anxiety and depression from the experience I had with Dr. Good and all of his untrustworthy information (i.e. surgery date, surgery recovery, what to expect.) When trying to get help the only people you can speak with is Liz is his assistant who handles everything including legal paperwork that the doctor does not review and just signs off on. She doesn't know if she's coming or going putting patients in rooms that are already assigned to patients that have stepped out for x-rays, she forgets to let people know that your in a room waiting for an xray, and so on. Each visit it was something.\r
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I WOULD NEVER EVER TRUST MY HEALTH TO THESE INDIVIDUALS AGAIN!! PLEASE BE FORWARNED WITH THE SAME TYPE OF COMPLAINTS OVER A SPAN OF YEARS.
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