My husband and I went to Criallos for New Years Eve 2009 and had a wonderful experience - great food, great service, nice atmosphere. We returned for Valentines Day 2011 and were sorely disappointed. Although the quality of the food remained satisfactory, the service and the atmosphere had clearly deteriorated. First, they forgot the soup course for my husband. As he was about to dive into his salad anyway, they wisked it away without asking him if he would like the soup served after the salad. We were never offered cracked pepper for our salads even though the pepper grinder was sitting at a serving table right next to us. We were NEVER given bread even though the bread plates remained on our table all night. When my husband finished his entree and I was still in the middle of mine, the waiter started questioning him about dessert. I felt very rushed at that point. The owner of the restaurant strolled through the faciltiy about every 10 minutes but never once stopped at our table. With prices in the $$$ range, I expect not only good food but also a reliable waitstaff. We will never return and will give it a negative recommendation to our friends.
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