I booked the upstairs function room for my sisters surprise 40th birthday party. I had never been to Martha's but friends and family had been to the restaurant and rated the experience average to above average. Unfortunately, no one had attended a function in their upstairs facility or else maybe I would've been warned. The wait staff was rude to my guests and completely inefficient. 10 minutes into the buffet dinner there was no food to be found on the buffet and when I went to find the wait staff I found them texting on their cell phones in the kitchen. When the food was finally replenished it was cold, not luke warm, cold. Not only that but there wasn't enough cold food to go around. I ordered the buffet for 60 people, had 50 attendees and yet somehow we didn't have enough food. Even dessert was a debacle. I order apple pie for 60 guests. The wait staff brought out 10 pieces of pie, literally 10 pieces. When a guest requested more pie the wait staff told them to wait for the birthday cake. The birthday cake was something that I brought and paid for as an addition to the dessert options. The fact that there was also a birthday cake does not mean we should not have been served the apple pie for 60 people which I PAID FOR.
The worst part of the entire situation is I brought these issues to the attention of the function host, who was actually great to work with and asked her to discuss it with management. I even filled out the survey they sent me with all of the details of the nightmare of an experience and I heard from no one.
Net-net, if you want your guests to be treated with respect and them to enjoy a warm fulfilling meal, DO NOT have your function at Martha's Exchange in Nashua, NH.
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