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Horrible Customer Service - Review by citysearch c | Lenscrafters

Lenscrafters

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Horrible Customer Service 2/10/2011

The doctor here is great! He was very nice and took a lot of time to answer my questions. However, their customer service is horrible. I had a contact eye exam which includes a free trial pair of contacts (which they were out of). I has been over a month and I still don't have my trial pair of contacts. I have called every week to see if they are in yet. I get the same story, ""Oh not yet try again next week."" Today I called their corporate office to file a complaint. Hopefully now I will get some results. So even though their doctor was wonderful I will never go back there and I would never recommend them. more
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