I'm currently living overseas, so after getting engaged, I went online to find a wedding gown. I came across Lestan Bridals. I emailed them and enquired whether they would be able to deliver a gown I had seen on their website, to Taipei, Taiwan. They assured me, that yes they would be able to deliver it - in 3 months. I placed the order, and hoped for the best. The first clue to the awful service was that I had to email them to get an order no and delivery date...and even then it took more than a week to get back to me. Finally! Eva from Lestan replied via email that I would be receiving my gown around Jan. 20, 2011. Jan. 22 I still had not received any gown, nor an email from Lestan explaining as to the reason for the delay. I finally phoned them, from Taipei! They were very rude on the phone, and at 1st didn't even have any recollection of the order # after I quoted it. After finding my order, I was informed by Tammy, that they are still waiting for the dress from the designer, and that it should arrive within 10 days. I emailed them after 10 days, got no reply. I emailed them twice more, still no reply. Finally I phoned them, again! and was informed that they still haven't received my gown. My problem with this is - why not just send the customer an email and inform them of any delays, instead I had to email/ phone them?! We finally received an email on Feb 11 that they had received the gown, but that we had to make arrangements for it to be delivered to Taipei. What? After complaining to Tammy, she told us that they would ship the gown to us, so she'll need credit card details. The quote she gave us for shipping was double what it should have been. We decided to just have the gown shipped to my future in-laws in NC, and have them ship it to Taipei, at least then we won't be over charged. As of today, my gown is on route to Taipei, and should be arriving next week, that makes it more than a month delayed after the delivery date Lestan assured me it would arrive here. I will NEVER buy anything from Lestan again, they are rude, and have 0 customer service! Nor would I recommend them to anyone. They are not ""professional in every sense of the word"" as stated on their website.
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