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Buyer Beware - Review by citysearch c | Dunk & Bright Furniture Co Inc

Dunk & Bright Furniture Co Inc

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Buyer Beware 2/26/2011

This is the first time in my life I have ever felt compelled to write an online review of a store, service or experience. Having shopped around, we settled on a dining room set from Dunk & Bright. Needless to say, we thought we were paying for quality new furniture. What appeared out our house was either used furniture or severely mishandled merchandise. After the two delivery men tracked mud and snow all over our kitchen and dining room, we took a chance to look out our new furniture. A scratch on the front of the china cabinet is nothing compared to the chunk of wood that split off the back. Oh, there's black paint on that chair. Another chair has a leg that's cracked in two. One arm chair had an arm that is broken. Three chairs rock as though the legs aren't even and another had the stain rubbed off the back. Yes, you are reading correctly. 7 of the 8 chairs were damaged. Oh, and the delivery men dropped the leaves as they were coming through the door... so (you guessed it) a part of one leaf broke off completely. I could go on, but will say that we did not enjoy the experience. And customer service couldn't care less. Neither could our salesman. Oh well, back to Syracuse the whole set goes.. along with any chance of us ever doing business with them again. BUYER BEWARE!! more
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