Ive never ever written a review ever ever before but I have to express myself~ this is the worst spa or any costumer service experience Ever. They were so nice when they took my several Thousand dollars to get my teen daughter hair removal. Then the nightmare began. We are entitled to a series of hair removal appointments and a ""lifetime"" guarantee but when I call for an appointment they are ALWAYS booked, no matter how far in advance I ask for. With my daughter away at school this is especially stressful. Then - when I ask for several months ahead trying to get this series done they say their books are not open...and they dont give an opening date. If I leave a message giving several dates way ahead of time, they do not return calls. Ever. When I complain the people Always say they are new. It Unbelievable this business is thriving on Newbury street. My blood is boiling! STAY AWAY
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