I have the same complaints as everyone else. I have had to deal with them on a face to face basis a dozen times over the years. Customer service (ladies in office) are by far the rudest people I have ever had to deal with. For the record I have to say that if I always paid my bill on time, I would NEVER have to see them face to face but I am occasionally late so I take that responsibility. However.. often times when it is late it is because they are stuck in the stone age and make it extremely difficult to pay your bill. If you don't get a check in the mail to get there on time your only option is to drive more than 60 miles round trip to actually go there and pay in person. If you have to actually speak with someone directly you had better have an appointment because they are never open. This million dollar company actually shuts down for lunch and closes the office in the middle of the workday everyday. What major utility company can not accept electronic payments either over the phone or on line?? I would gladly pay $1 or $2 for this convieience. I digress out of pure frustration but the reason I am complaining today is because my bill for $74 was due this past saturday(this includes my $5 late fee), they are not open on saturday and although they have a drop box for payments I knew they were not open on the weekends so I was not worried about it. At 7am this monday morning my husband drops the full payment in the drop box. We have water at this point. The bill is now paid in full and posted accordingly to my account. At 4pm the guy shows up and attempts to pull my meter for non payment. I tell him it was paid this morning. He says "" oh yeah, I seen you paying your bill at the office this morning"" He leaves, he comes back 5 minutes later with another worker in another truck and tells me they are taking the meter. I tell them no and please let me call the office and straighten it out.. IT IS PAID IN FULL. I call three times and it's busy. It's shut off day and they must be very busy. I'm standing on the meter box telling them I want to talk to someone in the office first, he tells me very sternly that he will call the police if I don't get off the box. I get off and they take the meter. 5 tries and five minutes later and they anwser the phone. She acknowledges the bill is paid in full and that it posted this morning. She tells me they are charging me $25 for a reconnect fee that must be paid to get my meter back. I tell her there is no reconnect fee becasue they had not yet disconnected and the bill was paid in full. She says the work order to disconnect went out before they got my payment this morning, I explain that they are not open on the weekend and the office does not open until 9am this morning and it was in the drop box when they opened the office this morning. I also tell her that the work order did not go out before I paid because the meter guy that came to take my meter was actually in his truck in the parking lot waiting to get inside the office when I dropped my money in the box this morning. He acknowledged this when he came the first time, thats why he did not take the meter but then came back after he spoke to the office. I called TECQ and they acknowledge that it is not legal for wagner to charge me a reconnect fee without actually physically disconnecting me but they were supposed to call me right back..no word yet and I NEED water so I still have to drive there in the morning to pay the extra $25 to get the water back on plus the $20 in gas to get there becasue they don't take any electronic payments and they wont put it on my next months bill to save me the gas money. I have been a customer for 5 years and paid thousands to them in this time...It's ridiculous really.
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