I bought the Groupon that Aura offered for laser hair removal. I was so disappointed off that bat that I canceled my Groupon with them. First off, when I tried to schedule my appt, I called and the number went straight to a voice mail, even though it was within business hours. I left a message and never got a call back. So a week later I tried again...same thing that happened the first time. One day later I finally got a call back from a very rude lady that sounded like I was bothering her by setting an appt. I let her attitude go and was just happy they finally called me back. I set the appt for today, 2-23-11. An hour later, ANOTHER lady called me to set up my appt. I told her that I already made one, but confirmed the date and time with her. At the end of our conversation she said, ""We look forward to seeing you next week!"" I got there 15 mins before my appt and waited while one lady chatted with a friend about some mutual friends fro about 10 mins. Then another lady asked me if she could help me and I let her know I was there for my appt. She looked like I was crazy and asked for my name. After looking at the computer for a min she informed me that my appt was not until 3-23-11. I told her that I talked to TWO seperate people and both told me my appt was on 2-23. She basically told me I was lying. So I asked if there were any openings today, to get me in and she said no. As soon as I got home I called Groupon and canceled my voucher with them. There is NO WAY I will trust a company to do my laser hair removal that can't even get their patients scheduled the right way. I am so disappointed, because I already scheduled my WHOLE day around this appt.
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