Called on Sunday, Feb 6, to set an appointment for the next day. The dispatcher was very pleasant and gave us an approximate time frame between 12-4. She called about 3:30 and said he was running about an hour late which we said was fine. Sean, the technician, arrived at 4:30 with a trainee. Both presented themselves well. They attempted to fix the slow drainage of my three toilets and a leaking shut-off valve. Sean explained that the toilets are old (30 years) and would need replacing to perform correctly. When they were fininshed and about to leave, I discovered that the shut-off valve was still leaking. Sean had the trainee come back and replaced it. Sean was very polite and tried to answer all my questions. Would call Sean again.
more