Listentomoi: First, please contact us non-anonymously so that we may issue you a refund. We are unhappy if you are unhappy.
You are correct, our salon is upbeat and clean. Yes, we do make an effort to know the names of our guests. Yes, we do send thank you notes to our 1st time clients. And yes, until we run out, we give to our new customers the holiday gifts that we gave to our existing clients. You call it marketing. We call it our minimum customer service.
We guarantee that all of our services (including customer service) is better than you have experienced in any other hair salon. We do this by employing only skilled and talented artists who love people as well as their art.
Our haircuts range from fifty to one hundred dollars depending upon the stylist. Salons of our caliber do not and cannot charge $17.00 to $33.00 for a haircut.
While no salon is for everyone, Capellini Salon is for discerning clients who know and expect the difference. Simply because you cannot see the difference does not mean that it is not there.
Again, please come forward so that we may refund your money. Thank you.
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