Thank you for taking the time to review/ comment on our product. Simple Floors appreciates hearing from our customers, as their comments are vital for us to continue improving the expectation of exception customer service provided. The concerns that you mentioned have been brought to the attention of our senior management. While the lack of service you experienced is unusual and not the standard of our mission statement. We hope that you will give us another chance to serve you. Please contact me to discuss your experience, Stephanie Walden , Customer Service Manager, Simple Floors, Inc
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