I made reservations two weeks before my trip to Tampa. We planned to stay an extra day to go to Bern's for my birthday. When I called to confirm the time they said they could not find my reservation and were unwilling to acknowledge their mistake or make any accommodation for us. A manager was supposed to call me and never did. I have never been treated this way by anyone, it is totally unacceptable behavior and if it is any indication of the level of service they give then I am glad we are not going there.
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