Our furnance went out at 4 a.m. on a cold morning. When I called at 9, I was told that someone would be there, probably in the afternoon. The techician showed up about 11:30. It was a good thing I was home!
The repair was done quickly. The technician was very professional, courteous and took time to answer all of our questions. He educated us on what the problem was and offered suggestions on future service. He even left a water detection device in our crawl space! I had questions about our water heater, which he gladly answered.
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