It's got no associations with any other banks, so you will eat fees from other banks if you use their ATMs. If you go out of town, you'd better make sure you get your cash from here first or you'll pay fees up the wazzoo from other ATMs no matter whether it's a credit union or a bank. These guys need to hook up with the other CUs so we are not all hosed when we leave Burbank. The great friendly customer service doesn't apply if you are trying to get your cash out, by the way. You deposit a lot of money and they try their best not to get it back to you easily or quickly. I had a huge amount of cash in my checking account and asked them for a cashier's check. They told me there was a 7 day hold on the check (WHAT? It's a cashier's check!). I asked them if I was supposed to cart around 50 grand in cash instead. The supervisors are not very great either and don't seem to have an ability to make their own decisions, or at least they choose not to. They have not got a great track record with me and I have been with them for 10 years. I continue to stay with them out of a lack of finding ANY financial institution that is worth keeping my money. Not exactly a resounding referral, but I guess it's safer than putting it under your mattress. Maybe.
more