I have been a board member for five years with Harris as our management company. We routinely ask them to write a letter to an owner who is breaking the rules or being difficult for their neighbors. We want to be somewhat anonymous because we live next door to them and we don't want an awkward trip to the elevator. The issues are generally inconsiderate things like parking permanently in the guest parking, or smoking on the patio or playing music too loud. Most times these issues are cleared up quietly but sometimes the offender becomes belligerent, demanding his ""rights"" as an owner. This is where the manager takes the heat...but isn't that what we pay him for? Unfortunately, when the belligerent owner can't get his way, he calls the manager ""rude"". It seems the new definition of ""rude"" is any refusal to ""do it my way."" We have always found the people at Harris to be professional, considerate and understanding and those who deisparage them are just plain annoying!
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