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Very Disappointed! Bad Service - Review by citysearch c | Mama's On The Half Shell

Mama's On The Half Shell

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Very Disappointed! Bad Service 2/21/2011

We had reservations at 5:45 p.m. and were seated promptly. Too bad the server didn't serve us promptly. We waited 11 minutes for the server to get our drink order. After reviewing the menu and making a decision about the food, we were not able to get the server back to our table. She ignored our pleas for service. Once she finally arrived to take our order, we ordered appetizers and dinners at the same time. Another long wait; then someone showed up with crackers and cheese. We asked about the appetizers but didn't get an answer. Instead the original server showed up with our dinners. She immediately asked about the appetizers and whipped our dinners back to the kitchen to find out what had happened. Starved by then, we went after her to retrieve our food. We received an apology about the appetizers but didn't get a good explaination about what happened to them. The food was not as good as usual. You can count me as a former customer left with a bad taste in his mouth. more
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