I dropped off a pair of headphones with a severed cable, all that needed to be done was to solder a new plug on the end. They told me they would call with an estimate the next day, and it would probably be ~$30. Four days later I had not heard from them and called to find out what was going on. They promised they'd get me an estimate the next day. They finally called me (hours after they had promised to call) and wanted $60, twice what they had originally quoted me, so I decided to just fix it myself. I can't comment on the quality of their work but I would warn any potential customers not to trust their estimates of time and cost. I wouldn't have minded paying their exorbitant fee if they at least had decent customer service.
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