""I would like to express my appreciation for the efforts, great communication, and Tony from Service Dept. (Scranton GMC-Vernon) had with working with an aftermarket warranty company on my '04 Denali. Tony has won my trust and faith that Scranton GMC stands behind their word and goes beyond the regular standards of customer service! I would also like to strongly encourage others to purchase a FACTORY WARRANTY for their vehicle rather than the aftermarket warranty because of all the troubles I had with the aftermarket warranty adjuster denying a claim telling me I should've had it serviced which in actuality GMC service recommendations did not require it to be serviced (transfer case). Thanks again to Tony who urged the warranty company that they were mistaken about the service requirements which eventually resulted with the warranty company fixing it. After having such a great experience with Tony at Scranton Motors, Vernon my next vehicle will be purchased through Scranton Motors, Vernon. I would greatly appreciate my comments to be acknowledged by Tony's Supervisors and shared with Tony as well. Thank you again.~Melissa Doten & Joel Radner""
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