Dorsa Warr (the person writing this review that I?m responding to) is not my customer, her granddaughter is and I never met her until she came into my office demanding I pay for insurance on a rental car. I had been dealing with her granddaughters husband, boyfriend? Henry and we had no problems accept he wanted me to call him every day due to pressure from his girlfriend, wife's grandmother asking him for updates and pressuring him. We had the vehicle for more time that expected but got the job done and got it back to them. The transmission had some shifting issues still and I found there was a minor hydraulic leak inside transmission that had to be worked on for a second time. I told Henry I would have the vehicle for some time due to the scheduling in the shop. He wanted a rental car. I told him no problem, I even got him a larger car due to her moving kids around. They signed up for Insurance on their rental which was an extra 380. Henry and I discussed this he said no problem he would take care of it. I paid for all of the rental car and 100 of the insurance due to the fact that there was so much frustration from the customer. We paid over 500 in rental fees and insure to make sure this customer had a vehicle while I had to do warranty work. I work on several vehicles every week and it is hard to call everyone every day. I did get the job done and I paid for the rental car. I did everything I could to try to keep this customer happy beside's pay for insurance on a rental car that was already agreed upon would be taken care of by Henry (I have a written agreement with this information on it). I got the vehicle done on a weekend and was even willing to come down on a Saturday afternoon to have them pick up the car. There was a communication problem from my other shop of where the vehicle was so I made sure it was available the next day. I don?t know how much more I could have done for this customer.
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