I recently purchased a bedroom group from Unclaimed Freight. This was the most horrible experience I have ever had with a furniture company. I ordered an Ashley bedroom group (including chest & media chest). I ordered this specific item because it had everything I wanted within my budget. When the items were delivered it was minus 1 chest. I spoke with the salesperson & he said that he assumed that I didn't want the item & neglected to put it on the receipt. I told him I wanted them to come back to get the bedroom group & he told me that they weren't going to & that there were no refunds. Not only did I get cheated but when they delivered the items they did not set it up (per the delivery charge) & would not come back to do so until the next day. Meanwhile my husband & I had already taken down the set we already had. They also sent the wrong color bunkbeds I'd ordered (I asked for white & they sent brown). When I spoke with the salesperson Ron...he not only neglected to to attempt to resolve any of the issues; he also made no attempt (as promised) to call me back to resolve the situation amicably. Please...pay the extra $100 or so to get what you want & if you are not satisfied with the service you can cancel it all together.
Scorned Shopper
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