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Great food, TERRIBLE service - Chestnut Hill Location - Review by citysearch c | The Capital Grille

The Capital Grille

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Great food, TERRIBLE service - Chestnut Hill Location 2/5/2011

Yes, it was a Saturday evening - and busy....however we made reservations at 5:15 to avoid the crowd (somewhat...!) Our waitress was busy and stressed and literally plopped food down onto the table as she flew by - diner style!! Not even placed in front of us! We had to bring our coffee & after dinner drinks to us !! She made us well aware that ""she' be back"" , ""she'd be right there"" when we really weren't looking for her - we were contentedly enjoying each other's company and really didn't want to be made aware of her hectic pace - -we were there to relax! After the initial pouring of wine, we served our own wine from the bottle for the rest of the meal - no service there either. My husband asked for a napkin, which came at the END of dinner. It was clear that she had NO time for us. Too many tables, perhaps? We really don't care WHY. With the amount of money you spend for a lovely evening, one would expect far superior service than what we experienced. The service was a HUGE disappointment. We left slightly less than our standard 20%, but should have left 10% so that she got the message. We just couldn't do that. The feeling that you were ""in the way"" truly put a negative vibe on an evening that we had looked forward to. In the future we will spend our $200 evening (for 2) elsewhere more
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