The people at Waters treat their customers poorly. I have come to expect rude behavior from them, and sadly my expectations are always met.
Trying to get them to fix anything is like calling Elvis, and when they do arrange to fix something they keep the renter out of the loop on basic information like when the repair will be made, what needs to be done, how long it will take, what you can expect, etc. When I complained, they actually suggested I make the repairs myself!!! From the condition of my rental, all I can say is that basic maintenance is not a priority for them, so owners and renters alike beware!
The office staff always seems put out when you stop by, and treats you as an inconvenience. When speaking to you on the phone they seem abrasive and irritated. The first couple of times this happened, I thought maybe they were having a bad day and gave them the benefit of the doubt. However, after several encounters I get the impression that these folks just dont like their jobs or just dont like people in general. Either way, morale in the office seems very low, and their apathy and resentment of the customers is so thick you can cut it with a knife.
If you own a place you want to rent and are looking for a management company, get someone else who will take care of the place instead of letting it fall into disrepair as Waters will.
If you are a renter, run away as fast as you can! Even if you save a few $$ on one of their cheaper properties, it will be more costly in the long run as their properties are so very poorly maintained. Also, you wont have to deal with their surly, rude and indifferent staff whose personalities are better suited to jobs where they dont have to deal with the public.
Do yourself a favor and avoid Waters Property Management at all costs. I would rather have a colonoscopy than deal with those folks!
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