I found a used Matrix I wanted on AutoTrader and called Universal around 9am to see if it was still available. The salesman, Roberto, assured me it was. Since Universal is a 1.5 hour drive for me and I had errands to run before I drove there (including applying for a car loan), I checked back with Roberto Souza periodically during the day to make sure the car was still there. Around 11am I double-checked AutoTrader and found that the listing I wanted had been removed. When I called Roberto, he again assured me the car was there - he said "I can see it right now".
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